FREQUENTLY ASKED QUESTIONS

Shop at https://www.kookykibble.com.sg/, add your favourite products to your cart, enter your Singapore delivery details and pay securely at checkout. You'll receive an order confirmation by email.

We use SPX Express for eligible deliveries across Singapore. Orders are generally processed within 1–3 business days, and delivery usually takes another 1–3 business days after dispatch. See https://www.kookykibble.com.sg/pages/shipping-policy

Email sayhello@kookykibble.com.sg with your order number as soon as possible. We'll try to help, but changes or cancellations may not be possible once the order is being processed or has been dispatched.

Check your SPX Express tracking updates at https://kookykibble.com.sg/apps/trackingmore once your order is dispatched.

Please email sayhello@kookykibble.com.sg with your order number so our team can help.

Please email sayhello@kookykibble.com.sg with your order number so our team can help.

Please email sayhello@kookykibble.com.sg with your order number so our team can help.

Please email sayhello@kookykibble.com.sg with your order number so our team can help.

Sorry about that! Email sayhello@kookykibble.com.sg with your order number and photos of what arrived. For incorrect items, please contact us within 48 hours of delivery so we can arrange a suitable resolution.

Please email sayhello@kookykibble.com.sg with your order number so our team can help.

Please email sayhello@kookykibble.com.sg with your order number so our team can help.

Please email sayhello@kookykibble.com.sg with your order number so our team can help.

Please email sayhello@kookykibble.com.sg with your order number so our team can help.

Payment options may include Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, JCB, Discover, Diners Club, WeChat Pay, GCash, Kakao Pay, AlipayHK, GrabPay, ShopeePay, Atome, PayNow, Klarna, Alipay, Samsung Pay, SPayLater, Affirm, Swish, Bizum and MB WAY. Availability depends on the payment provider, customer eligibility and the methods actually displayed at checkout. Not every method is available for every customer or order.

Approved refunds are processed to your original payment method. Once processed, it may take a few additional business days for your bank or payment provider to reflect the amount. If you need help, email sayhello@kookykibble.com.sg with your order number. See our return and refund policy: https://www.kookykibble.com.sg/pages/return-refund-policy

Where enabled and eligible, digital wallets and instalment services such as GrabPay, ShopeePay, PayNow, Atome, Klarna or SPayLater may appear at checkout. Available methods and terms are determined by the provider; please check the checkout page before placing your order.

Once payment is completed, the payment method usually can't be changed for that order. For future AutoDelivery charges, update the payment details through your subscription portal or contact sayhello@kookykibble.com.sg for help.

If you used Shop Pay, it will normally appear on your checkout confirmation or payment details. For questions about your Singapore order, Please email sayhello@kookykibble.com.sg with your order number so our team can help.

Log in to your Kooky Kibble Singapore customer account and open Manage Subscriptions to check your AutoDelivery settings. Make changes before the next order is processed. If you need a hand, email sayhello@kookykibble.com.sg.

Log in to your Kooky Kibble Singapore customer account and open Manage Subscriptions to check your AutoDelivery settings. Make changes before the next order is processed. If you need a hand, email sayhello@kookykibble.com.sg.

Log in to your Kooky Kibble Singapore customer account and open Manage Subscriptions to check your AutoDelivery settings. Make changes before the next order is processed. If you need a hand, email sayhello@kookykibble.com.sg.

For a one-time Shop Pay order, manage your saved checkout information in your Shop account. To change an already placed order, Please email sayhello@kookykibble.com.sg with your order number so our team can help.

Log in to your Kooky Kibble Singapore customer account and open Manage Subscriptions to check your AutoDelivery settings. Make changes before the next order is processed. If you need a hand, email sayhello@kookykibble.com.sg.

Update your billing address in your saved payment wallet or at checkout for future orders. For an existing order, Please email sayhello@kookykibble.com.sg with your order number so our team can help.

We accept selected cards and digital payment methods, subject to availability at checkout: Visa, Mastercard, American Express, JCB, Discover, Diners Club, WeChat Pay, GCash, Kakao Pay, AlipayHK, GrabPay, ShopeePay, Atome, PayNow, Klarna, Alipay, Samsung Pay, SPayLater, Affirm, Swish, Bizum, MB WAY, Apple Pay, Google Pay and Shop Pay. Only methods shown at checkout are available for your order.

You can request a return within 30 days of purchase for eligible unopened, unused items in their original packaging and resalable condition. Approval is required before sending products back. See https://www.kookykibble.com.sg/pages/return-refund-policy

Email sayhello@kookykibble.com.sg within 30 days of purchase with your order number, item details, reason and photos where relevant. Wait for approval and return instructions before sending anything back.

For hygiene and food safety, opened or used food and treats can't normally be returned. Please contact us if an item arrived faulty, damaged or incorrect.

Please contact sayhello@kookykibble.com.sg within 48 hours of delivery for incorrect items. Send your order number and clear photos so we can review a replacement or refund under our policy.

Once an eligible refund is approved, we process it according to our Return & Refund Policy. The time for the credit to appear depends on your bank or payment provider. Details: https://www.kookykibble.com.sg/pages/return-refund-policy

Yes! You can check out as a guest when shopping for Kooky Kibble online in Singapore. Creating an account can make it easier to review orders and manage your details.

Your confirmation email is normally sent after checkout. Check your inbox and spam or junk folder first. Still cannot find it? Email sayhello@kookykibble.com.sg with the email address used at checkout.

An order may be cancelled if an item becomes unavailable, payment cannot be confirmed or you request cancellation before processing. If your order was cancelled unexpectedly, contact sayhello@kookykibble.com.sg so we can check and advise on payment or refund status.

Email sayhello@kookykibble.com.sg as soon as possible with your order number. We will check whether the order can be cancelled before dispatch. Once processing or shipping has started, cancellation may not be possible.

Please contact sayhello@kookykibble.com.sg quickly with your order number and requested changes. We will try to help, but changes depend on whether your order has already been processed or dispatched.

Orders are generally processed in 1–3 business days. After dispatch, SPX Express delivery usually takes another 1–3 business days, subject to courier delays and public holidays. Find out more: https://www.kookykibble.com.sg/pages/shipping-policy

Our Singapore online store is intended for delivery within Singapore. For delivery outside Singapore, please contact sayhello@kookykibble.com.sg before placing an order to check available options.

The applicable shipping charge and any free-shipping eligibility will be shown at checkout before payment. You can also read our Singapore shipping policy: https://www.kookykibble.com.sg/pages/shipping-policy

Once your Kooky Kibble order is dispatched, you will receive tracking details by email. Follow your order here: https://kookykibble.com.sg/apps/trackingmore. If the status does not update, please contact sayhello@kookykibble.com.sg.

Any payment processing charges that apply to your chosen payment method will be displayed at checkout before you confirm your Singapore order. 

If any payment service or transaction fee applies, review the final breakdown at checkout before paying. 

We accept selected cards and digital payment methods, subject to availability at checkout: Visa, Mastercard, American Express, JCB, Discover, Diners Club, WeChat Pay, GCash, Kakao Pay, AlipayHK, GrabPay, ShopeePay, Atome, PayNow, Klarna, Alipay, Samsung Pay, SPayLater, Affirm, Swish, Bizum, MB WAY, Apple Pay, Google Pay and Shop Pay. Only methods shown at checkout are available for your order.

Your checkout summary shows product prices in SGD, discounts, delivery charges and any applicable fees before payment. Review the total before placing your order.

Yes, you can select any eligible card or wallet option displayed at checkout, including PayNow or GrabPay if available for your order. The exact choices depend on payment-provider availability.

Refunds depend on the eligibility of your order and the rules of the payment provider. Contact us for a review and see https://www.kookykibble.com.sg/pages/return-refund-policy

Please email sayhello@kookykibble.com.sg with your order number so our team can help.

Yes! We use SPX Express for Kooky Kibble dog food, cat food and treat deliveries to eligible addresses across Singapore. Delivery availability and any restrictions are confirmed at checkout. Read our Shipping Policy: https://www.kookykibble.com.sg/pages/shipping-policy

We usually process orders within 1–3 business days after payment. Once handed over to SPX Express, delivery normally takes another 1–3 business days for most Singapore addresses. Public holidays, busy sale periods or courier delays may affect arrival times. Track your parcel at https://kookykibble.com.sg/apps/trackingmore

Free shipping may apply to eligible Singapore orders. Any minimum spend requirement and delivery charges will be shown at checkout. We use SPX Express for local delivery. Check the latest terms: https://www.kookykibble.com.sg/pages/shipping-policy

Shipping charges, if any, are calculated at checkout based on your order and delivery details. Kooky Kibble Singapore orders are delivered using SPX Express. See our Shipping Policy: https://www.kookykibble.com.sg/pages/shipping-policy

Once your order is dispatched with SPX Express, we will email you the tracking details. Track your pet food delivery here: https://kookykibble.com.sg/apps/trackingmore

First check your SPX Express tracking updates at https://kookykibble.com.sg/apps/trackingmore. If your parcel is delayed, lost or damaged, email sayhello@kookykibble.com.sg with your order number and photos if applicable. We will help investigate with the courier.

You can request a return for eligible unopened, unused products within 30 days of purchase, subject to approval. See https://www.kookykibble.com.sg/pages/return-refund-policy and contact sayhello@kookykibble.com.sg with your order number.

The available options and any applicable charges are shown at checkout. Please check the details before making payment. See https://www.kookykibble.com.sg/pages/shipping-policy

AutoDelivery is a convenient pet food subscription. Choose eligible products and a delivery schedule so you don't need to reorder manually. Learn more: https://www.kookykibble.com.sg/pages/autodelivery

Choose an eligible product, select AutoDelivery, set your preferred frequency and complete checkout. Review the applicable discount and next order date before subscribing.

Log in to your Kooky Kibble Singapore customer account and open Manage Subscriptions to check your AutoDelivery settings. Make changes before the next order is processed. If you need a hand, email sayhello@kookykibble.com.sg.

Log in to your Kooky Kibble Singapore customer account and open Manage Subscriptions to check your AutoDelivery settings. Make changes before the next order is processed. If you need a hand, email sayhello@kookykibble.com.sg.

Log in to your Kooky Kibble Singapore customer account and open Manage Subscriptions to check your AutoDelivery settings. Make changes before the next order is processed. If you need a hand, email sayhello@kookykibble.com.sg.

Log in to your Kooky Kibble Singapore customer account and open Manage Subscriptions to check your AutoDelivery settings. Make changes before the next order is processed. If you need a hand, email sayhello@kookykibble.com.sg.

Log in to your Kooky Kibble Singapore customer account and open Manage Subscriptions to check your AutoDelivery settings. Make changes before the next order is processed. If you need a hand, email sayhello@kookykibble.com.sg.

Discount-code eligibility varies by promotion and subscription terms. Check the offer conditions and final checkout total before applying a code.

Log in to your Kooky Kibble Singapore customer account and open Manage Subscriptions to check your AutoDelivery settings. Make changes before the next order is processed. If you need a hand, email sayhello@kookykibble.com.sg.

One-time add-ons may be available if the subscription portal supports them. Check Manage Subscriptions or contact sayhello@kookykibble.com.sg.

You may be able to manage multiple eligible subscriptions in your customer account. Check the subscription portal for available options.

If a recurring payment fails, check the notification and update your saved payment method in the subscription portal. Contact our team if the issue continues.

Available subscription schedules are displayed when selecting AutoDelivery. If your preferred interval is not shown, contact our team to ask about the available options.

Sign in to your Kooky Kibble account and open your subscription settings. You can update supported delivery and payment details there. For assistance, email sayhello@kookykibble.com.sg

Subscription prices can change when product prices or promotion terms change. Review the upcoming order notice and your subscription portal for the current charge.

If an item is labelled Pre-Order on our Singapore store, you can place an order according to the dates and terms shown on its product page. Please check the expected dispatch timing before paying.

The estimated dispatch date will be stated on the relevant Singapore pre-order product page or confirmation. Once dispatched, delivery is handled by SPX Express where applicable.

Payment timing for a pre-order is shown at checkout. Check the order summary before confirming payment.

Discount eligibility for pre-orders depends on the offer terms and will be reflected at checkout.

If your basket has both in-stock and pre-order items, the checkout or confirmation will indicate any applicable fulfilment conditions. Contact us if you need items separately.

Contact us as soon as possible to request a pre-order change or cancellation. Requests are subject to the order status and applicable refund policy.

If a pre-order dispatch date changes, we will provide an update when available. For urgent questions, contact our Singapore support team.

If we cannot fulfil a confirmed pre-order, our team will contact you to discuss an alternative or appropriate refund.

Approved pre-order refunds are returned through the original payment method subject to the payment provider’s processing time. See https://www.kookykibble.com.sg/pages/return-refund-policy

Pre-order delivery fees, if any, are calculated at checkout for your Singapore address. See https://www.kookykibble.com.sg/pages/shipping-policy

You can order more than one unit if the product page allows it and stock limits permit. Any pre-order price is subject to the offer terms.

Please contact sayhello@kookykibble.com.sg with your order number and clear photos if your pre-order arrives damaged or incorrect.

Introduce new kibble gradually over 7–10 days: start with 25% Kooky Kibble and 75% current food, then increase to 50%, 75% and finally 100% if your pet is adjusting well. Go more slowly if your pet has a sensitive tummy.

Use the feeding guide on the dry dog food pack or product page. Adjust for your adult dog’s weight, activity and body condition, and always provide fresh water.

Follow the feeding guide on the dry cat food pack or product page. Adjust portions for your cat’s age, body condition and activity level. Keep fresh water available.

Singapore's weather is hot and humid, so keep kibble sealed in its original bag, ideally inside an airtight container. Store in a cool, dry area away from sunlight and moisture, and check the best-before date.

Yes. As Kooky Kibble brings together perfectly good kibble from different formulas, the shapes, colours and flavours may vary between batches.

Some fussy dogs and cats enjoy our mix of flavours and shapes, but every pet is different. Try a smaller pack first and transition gradually.

Yes. Kooky Kibble Singapore sells grain-free dry dog food for adult dogs and grain-free dry cat food for cats of all life stages. Shop at https://www.kookykibble.com.sg/

Kooky Kibble is made from pet food kibble that is suitable for its intended species and life stage. Because batches can vary, check the product information and speak with your vet if your pet has special dietary needs.

Our grain-free dry dog food is labelled for adult dogs, not growing puppies. Choose an age-appropriate puppy food instead.

Our grain-free dry cat food is labelled for all life stages. For weaning kittens or kittens with specific needs, ask your vet for feeding advice.

Kooky Kibble may contain different proteins and other ingredients across batches, so it isn't suitable for pets that need strict ingredient avoidance or a limited-ingredient diet. Ask your vet about appropriate alternatives.

If your dog or cat needs a veterinary diet or specific levels of protein, fat or other nutrients, consult your vet before feeding Kooky Kibble. Our ingredient and nutrient profiles can vary.

Many pets enjoy the mixed flavours and textures, but every pet is different. Start with a smaller pack or Starter Kit to see whether your picky eater likes it.

Yes. As Kooky Kibble brings together perfectly good kibble from different formulas, the shapes, colours and flavours may vary between batches.

We do not guarantee a specific low-fat, high-protein or other therapeutic nutrient target across all batches. Ask your vet about foods with consistent analytical values if your pet requires one.

Energy content can vary with the kibble blend. Check the current product information or ask sayhello@kookykibble.com.sg for the latest available calorie guidance.

The percentage of protein specifically from animal ingredients is not guaranteed across batches, as the blend can vary. If you require a precise percentage, contact our team before ordering.

Check the product page and packaging for available ingredient and nutritional details. If your pet has strict dietary requirements, contact us before buying: sayhello@kookykibble.com.sg

It's a digital gift card sent by email. Check the Singapore product page for current denominations, redemption rules and terms.

It is digital, not a physical gift card, unless the offer explicitly says otherwise.

Digital card delivery and fulfilment instructions are provided with the applicable offer or purchase confirmation. If you cannot find the email, check your junk folder and contact us.

If the Singapore e-Savings Card offer allows gifting, use the recipient details requested at purchase. Confirm the email address carefully.

Eligibility for sale items and AutoDelivery depends on the terms of the specific Singapore card and checkout rules. It may not apply to recurring subscription payments.

Enter your e-Savings Card or gift-card code in the relevant field at checkout, if the code is valid for our Singapore store.

Enter your valid e-Savings Card code in the gift card field at checkout. If it doesn't work, check the code and contact sayhello@kookykibble.com.sg with your purchase details.

Gift cards and eligible discount codes may be used together where supported by checkout rules. Refer to the card's terms and the promotion conditions.

The number of cards that can be redeemed together depends on checkout settings and each card’s terms.

If the card supports remaining balances, unused credit stays on the card according to its terms. You can check your balance or ask our team for help.

Check the card email or the available gift-card balance facility; if you need help, contact sayhello@kookykibble.com.sg with the code details (never share card details publicly).

Refer to the specific Singapore e-Savings Card terms and email for its expiry date. 

e-Savings Card refundability depends on its purchase or promotion terms and applicable law. Contact our Singapore support team for a case review.

Search your email and spam folder for the original card message. If missing, contact sayhello@kookykibble.com.sg with your purchase details.

Where a refund is approved for an order paid with a gift card, the relevant portion may be returned to the original gift-card balance, depending on the checkout and refund policy.

Our Singapore store displays prices in Singapore dollars (SGD). Confirm the currency shown on any gift-card product or promotion before purchase.

Using one gift card to buy another is subject to the gift-card rules and checkout restrictions. Check the terms before ordering.

Contact sayhello@kookykibble.com.sg promptly with your order details if you entered an incorrect recipient email. Changes may not be possible once a card has been sent or redeemed.

Double-check the code, available balance, validity and eligible items. If it still fails, email sayhello@kookykibble.com.sg with your order details.

Gift voucher availability may change. Please contact sayhello@kookykibble.com.sg to confirm whether gift vouchers are currently offered before making plans to purchase one.